F.A.Q.s


Bad Reception

CAUSE: When you use your device in areas with poor reception, for example, near tall buildings or spaces below ground level, radio waves cannot transmit effectively.

SOLUTION: Place yourself as far as you can from these sites.


CAUSE: When you use your device in heavy network traffic, for example your working environment, this traffic can cause poor reception.

SOLUTION: Place yourself as far as you can from these sites.


CAUSE: You are at a great distance from the nearest repeater.

SOLUTION: You should ask your operator to provide a coverage map.

Echo or Noise

CAUSE: The main line of the network is in poor condition. It is a regional problem.

SOLUTION: Hang up the call and redial. Choose a better line.


CAUSE: In some areas, call lines are in poor condition.

SOLUTION: Hang up the call and redial. Choose a better line.

Reduced waiting time

CAUSE: The wait time is relevant for network configuration.

SOLUTION: In areas with poor reception, turn the device temporarily.


CAUSE: Replace the battery.

SOLUTION: Change it with a new battery.


CAUSE: When no signal is received, the device will continue the search for repeaters, this implies consumption of a lot of battery power and reduces standby time.

SOLUTION: Use the device in strong signal areas or turn off the device temporarily.

Power Error

CAUSE: Battery is drained.

SOLUTION: Check the charge level of the battery or charging.

SIM Error

CAUSE: The SIM card is damaged.

SOLUTION: Contact your operator.


CAUSE: The SIM card is not properly installed.

SOLUTION: Make sure the SIM card is installed correctly.


CAUSE: The metal surface of the SIM card is dirty.

SOLUTION: Clean the face with a clean cloth.

You can not connect to the network

CAUSE: The SIM card is invalid.

SOLUTION: Contact your operator.


CAUSE: Beyond the GSM coverage.

SOLUTION: Check with your operator service areas.


CAUSE: The signal is weak.

SOLUTION: Try again in an area where you have the strongest signal.

You can not make a call

CAUSE: Use the lock function calls.

SOLUTION: In settings cancel call barring.


CAUSE: Use fixed dialing number.

SOLUTION: In settings cancel fixed dialing number.

PIN error code

CAUSE: Introduces you the wrong PIN code three times in succession.

SOLUTION: Contact your operator.

Failed to charge the battery

CAUSE: The battery or charger is damaged.

SOLUTION: Please change to a new battery or charger.


CAUSE: Charging the battery when the ambient temperature is lower than -10 ° C or above 55 ° C.

SOLUTION: Go to an area where the temperature is between -10 and 55 ° C.


CAUSE: Poor connection.

SOLUTION: Check whether the plug is properly connected.

Failed to add contacts to the phone book

CAUSE: The storage space of the phone book is full.

SOLUTION: Remove some contacts in the phonebook.

Have not been able to establish some characteristics

CAUSE: Your operator does not provide the services, or you're not subscribed to them.

SOLUTION: Contact your operator.